Privacy Policy

At Kosipay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our payment processing services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the website or through our payment processing services includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, date of birth, social security number, employer identification number (EIN), bank account information, and other information that you voluntarily give to us when you register with the website, apply for a merchant account, or when you choose to participate in various activities related to the website and our payment processing services.

Financial Data

Financial information such as data related to your payment method (e.g., valid credit card number, bank account number) that we may collect when you apply for a merchant account, purchase our services, or make payments through our platform. All financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Business Data

Business information such as your business name, address, telephone number, email address, business description, website URL, business tax ID, industry type, processing history, and other information about your business operations that we collect during the application and underwriting process.

Data From Third Parties

Information from third parties, such as personal information or network activity collected from our business partners, financial service providers, identity verification services, credit bureaus, or marketing partners. This may include verification of your identity, credit history, business legitimacy, and other information required to provide our services and comply with regulatory requirements.

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website or our services to:

• Process and underwrite your merchant account application
• Create and manage your account
• Process payment transactions
• Meet our regulatory and legal requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Monitor and analyze usage and trends to improve your experience with the website and services
• Notify you of updates to the website and services
• Resolve disputes and troubleshoot problems
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
• Respond to product and customer service requests
• Send you marketing and promotional communications
• Deliver targeted advertising, newsletters, and other information regarding promotions and the website to you
• Request feedback and contact you about your use of the website and services

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions. These business partners include banking institutions, payment processors, card networks, and other financial institutions necessary to provide our payment processing services.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

For payment processing specifically, we adhere to Payment Card Industry Data Security Standard (PCI DSS) requirements, which is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

For merchant accounts, we are typically required by financial regulations to maintain certain information for a minimum of five years after account closure. For website visitors who do not become merchants, we typically retain information for a shorter period unless a longer retention period is required by law.

Your Rights Regarding Your Data

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access personal information we hold about you
• The right to request correction or updating of your personal information
• The right to request deletion of your personal information where there is no compelling reason for its continued processing
• The right to restrict or object to our processing of your personal information
• The right to data portability (receiving a copy of your personal data in a structured, commonly used format)
• The right to withdraw consent at any time, where we rely on consent to process your personal information

To exercise these rights, please contact us using the contact information provided below. Please note that these rights may be limited in some circumstances by local law, and we may be entitled to charge a fee where permitted by law.

California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the website, you have the right to request removal of unwanted data that you publicly post on the website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the website, but please be aware that the data may not be completely or comprehensively removed from our systems.

Children's Privacy

The website and services are not directed to anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

Options Regarding Your Information

Account Information

You can review and change your personal information by logging into your account settings and updating your account.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Clicking the unsubscribe link at the bottom of our marketing emails
• Contacting us using the contact information provided below
• Adjusting your preferences in your account settings

Please note that even if you opt-out of marketing communications, we may still send you account-related communications, such as those about your account or our ongoing business relations.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: